Customer Service
esouk Delivery and Returns
We hope you enjoyed shopping at esouk. Here are our delivery and returns policies to help make sure we meet your expectations. Contact Us.
Shipping and Delivery
Shipping and Delivery is the charge we collect for order processing, packaging, transport and handling. We guarantee posted delivery times, In case of a mishap we work our best to provide alternatives.
Deliveries occur on weekdays. Priority 3 day deliveries is the standard for the lower 48 states and is mostly free of charge, subject to destination availability. Expedited shipping is offered for a premium and is determined when you order. Estimated delivery times assume orders are placed before 12:00 noon (EST). Orders placed with esouk in the afternoon will ship next business day. Overnight and International shipping are services that we offer at cost.
Delivery addresses in Alaska, Hawaii, Puerto Rico, and Guam are shipped Standard and will incur a slight incremental delivery cost. Orders usually arrive in 7 to 9 business days when ordered before 12:00 noon (EST).
The table below is an estimated set of shipping charges example. Actual charges are determined at ordering time .
| Merchandise total * | STANDARD 5—7 day shipping ** | PRIORITY 2—3 day shipping ** | OVERNIGHT Next business day ** |
|---|---|---|---|
| Up to $200 | $16 | $26 | $33 |
| $200.01—500.00 | $21 | $31 | $38 |
| $500.01—1000.00 | $29 | $39 | $46 |
| Over $1000.00 | $34 | $44 | $51 |
*before tax and additional charges
**after processing if ordered by 12:00 noon EST
Returns and Replacements
We want you to be completely happy with your esouk order. If for any reason you are not satisfied, we will gladly accept your immediate return of unused merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include the vendor packaging and tags and be in the same condition as when it was received. A pickup and/or restock fee may apply. Merchandise must be returned within 15 days of receipt of merchandise.
Returning Gifts
When returning a gift, a esouk Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from online esouk stores. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check rather than an esouk Gift Card.
Returning Merchandise by Mail
On the back of the packing slip enclosed with your esouk order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment).
Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information. Restricted items must be returned using ground transportation.
Please allow 10 to 14 days for esouk to process your return.